FAQ's - Airbnb, Residential, Lawn & Garden Care, Commercial services

• What services do you offer?

  We offer a wide range of property services for homeowners, businesses, and specialized clients. Our services include general cleaning, maintenance, plumbing, electrical work, and comprehensive landscaping. For outdoor spaces, we provide lawn mowing, weed spraying, garden care, tree removal, and rubbish removal.
  
  We also specialize in roof repairs, gutter cleaning, leaf removal, and minor civil works such as concreting, paving, and small-scale construction. Additionally, we provide event hire services, including furniture and equipment for parties and corporate events.
  
  Our services extend to NDIS clients, Airbnb property management, and tailored services for carers. Whether you’re managing a residential property, a commercial complex, or short-term rentals, we ensure that all work is done professionally and to the highest standard. We pride ourselves on offering customized solutions to meet your specific property maintenance needs.

• Do you provide a guarantee or warranty for your services?

  If you’re not satisfied with the service, we encourage you to contact us directly as soon as possible. We take customer satisfaction seriously and will do everything we can to resolve any issues. Our team is committed to ensuring high-quality service, and we want to make things right if something doesn’t meet your expectations. We will first review your concerns, discuss the specific aspects of the service you are unhappy with, and work with you to address the issue. If necessary, we can offer a rework of the service at no additional cost or discuss other solutions that would better meet your needs. Our goal is to ensure that you are completely satisfied with the work we’ve done, so if an issue arises, we’ll act promptly to correct it. Your feedback is important to us, and we aim to improve with every interaction.

• Are your services available to both residential and commercial properties?

  Yes, we proudly serve both residential and commercial clients, including a strong roster of commercial customers such as KFC, Harvey Norman, LiveBetter, NDIS, Ray White, McGrath, Airbnb owners, Snowgums BNB Management, iCare, and more. Whether you’re a homeowner needing regular maintenance, an acreage owner, a property manager, or a business requiring one-time repairs or large-scale projects, our team is equipped to handle a wide variety of property types. We understand that each property has unique needs, and we offer tailored, flexible solutions to meet those demands efficiently and professionally. From supporting large businesses to caring for typical homeowners, we ensure high-quality service for all our clients, no matter the size or scope of the task.

• Are you licensed and insured?

  Yes, all of our staff are fully licensed as required and insured to ensure that we provide the highest level of service with peace of mind for our clients. Our team members undergo regular training and certification to remain up-to-date with industry standards, regulations, and safety practices. This guarantees that your property is in safe hands when you hire us for any service, from electrical work to general maintenance. For copies of Police Checks, Insurance Coverage and more contact us on 1300-12snow (1300-127669).

• Can you handle both small and large jobs?

  Yes, our team is well-equipped to handle a wide variety of projects, from small repairs to large-scale renovations and specialized tasks. We understand the unique requirements of different property types, whether it’s maintaining commercial and industrial offices, residential homes, acreages, or short-term rental properties like Airbnb. For NDIS-related work, we provide tailored services that meet specific needs and ensure accessibility and safety. For commercial and industrial offices, we focus on maintaining a clean, functional, and safe environment, while for residential properties and acreages, we ensure all repairs and maintenance enhance the comfort and functionality of the space. When managing Airbnb properties, we prioritize fast, efficient services to ensure a seamless guest experience. Each project, no matter the size or complexity, is approached with the utmost professionalism, attention to detail, and a commitment to completing the work to the highest standard.

• What suburbs or towns around Blue Mountains do you cover?

  We are based in Glenbrook and proudly serve the Nepean / Lower Blue Mountains, including Penrith, Glenmore Park, Kingswood and surrounding areas plus Lapstone, Glenbrook, Blaxland, Springwood, Katoomba, Wentworth Falls, Leura and surrounding area.

  Our team is dedicated to providing high-quality property services across these regions and beyond. Whether you’re in a nearby town, rural area, or in Western Sydney, we offer flexible solutions tailored to meet your needs. If you’re outside of these areas, don’t hesitate to contact us, and we’ll do our best to accommodate your request.
  
  

• How long will it take to complete my service request?

  The time required to complete your service will depend on the specific type of work requested. For smaller tasks such as minor repairs or cleaning, we typically aim to complete them within a few hours. Larger projects, like plumbing installations or landscaping, may take longer, and we will provide a more detailed timeline based on the scope of work. When you submit a booking request, our goal is to respond with a confirmation or reply by the next business day. We strive to complete every job as efficiently as possible, keeping you updated throughout the process to ensure the work meets the highest standards without compromising on quality.
  
  

• Can I trust your team / technicians to work on my property?

  Yes, our team is well-equipped to handle a wide variety of projects, from small repairs to large-scale renovations and specialized tasks. We understand the unique requirements of different property types, whether it’s maintaining commercial and industrial offices, residential homes, acreages, or short-term rental properties like Airbnb. For NDIS-related work, we provide tailored services that meet specific needs and ensure accessibility and safety. For commercial and industrial offices, we focus on maintaining a clean, functional, and safe environment, while for residential properties and acreages, we ensure all repairs and maintenance enhance the comfort and functionality of the space. When managing Airbnb properties, we prioritize fast, efficient services to ensure a seamless guest experience. Each project, no matter the size or complexity, is approached with the utmost professionalism, attention to detail, and a commitment to completing the work to the highest standard.

• How do I prepare for my service appointment?

  We will provide clear and detailed preparation instructions ahead of time, tailored to the specific type of service you require. Whether it’s for cleaning, maintenance, repairs, or any other property service, we aim to ensure the process is smooth and efficient. For example, if you have a scheduled cleaning, we may ask that certain areas be accessible or that personal items be stored away. For larger jobs like repairs or installations, we may request that certain areas be cleared to give our team safe and easy access to the worksite. We understand that preparation can vary depending on the complexity of the task, so we will give you precise instructions and be available to assist with any questions you might have. This helps reduce any disruption and ensures our team can complete the job quickly and professionally, with minimal inconvenience to you.

• Who is the best cleaner in Blue Mountains?

  Snowgums Property Services is Blue Mountains' premier cleaning, whether it is a one-off clean, each week or fortnightly Snowgums experienced cleaners will take the stress out of cleaning your home so you can spend time enjoying your friends and family. Call us now for a no obligation quote.
  
  

• What happens if I’m not satisfied with the service?

  If you’re not satisfied with the service, we encourage you to contact us directly as soon as possible. We take customer satisfaction seriously and will do everything we can to resolve any issues. Our team is committed to ensuring high-quality service, and we want to make things right if something doesn’t meet your expectations.
  
  We will first review your concerns, discuss the specific aspects of the service you are unhappy with, and work with you to address the issue. If necessary, we can offer a rework of the service at no additional cost or discuss other solutions that would better meet your needs.
  
  Our goal is to ensure that you are completely satisfied with the work we’ve done, so if an issue arises, we’ll act promptly to correct it. Your feedback is important to us, and we aim to improve with every interaction.

• Do I need to be home for the service?

  For most services, you do not need to be present. However, we may need access to certain areas, and we will confirm the requirements before the job.
  
  

• How do I make a payment for services?

  We accept payments via credit/debit card, bank transfer, and other convenient methods. Full payment details will be provided in the invoice. For all clients including corporate clients we provide valid tax invoices via Xero email direct to your inbox.
  
  

• Do you provide ongoing property maintenance contracts?

  Yes, we offer flexible property maintenance contracts tailored to the needs of both residential and commercial properties. Our contracts ensure regular servicing, helping maintain your property in excellent condition throughout the year. This includes routine inspections, seasonal maintenance, and ongoing repairs for tasks like lawn care, gutter cleaning, plumbing and electrical maintenance, and general repairs.
  
  With an ongoing maintenance contract, you can rest easy knowing that your property’s essential tasks are handled proactively. This reduces the risk of costly emergency repairs and extends the life of your property’s features.
  
  Our contracts are fully customizable to suit your budget and specific requirements, with options for monthly, quarterly, or annual visits. Clients on maintenance contracts also receive priority service and often enjoy discounted rates for additional services outside the regular maintenance schedule.
  
  Contact us today to discuss for a free appraisal.

• Can you handle property maintenance for Airbnb or short-term rentals?

  Yes, we specialize in providing property maintenance, linen hire and management services for Airbnb and short-term rental properties. From cleaning and guest-ready preparations to maintenance and emergency repairs, we ensure your property stays in top condition for every guest. We understand the unique needs of short-term rental properties and work with you to keep things running smoothly.

• Do you charge for travel time or mileage?

  Travel charges may apply IF your location is well outside our standard service area/s.
  
  When you request a quote, we will inform you of any additional costs, including travel fees, so you can make an informed decision. We strive to keep our prices transparent and fair, ensuring no surprises in your final invoice.

• Are your cleaning services eco-friendly?

  At our company, we are deeply committed to sustainability and minimizing our environmental footprint in every aspect of our business. As part of our efforts, we operate paperless by using email and SMS for all communication and invoicing, reducing the need for paper waste. For our garden and landscaping services, we recycle green waste whenever possible to ensure that it is reused in a responsible manner, contributing to a healthier environment. Additionally, all other waste generated from our services is sent to a local resource recovery centre, where it is sorted and processed to minimize landfill. This is part of our broader commitment to eco-friendly practices, ensuring that our operations contribute positively to the environment. By incorporating these sustainable practices into our daily operations, we aim to provide high-quality property services while protecting the planet for future generations.

• Who is the most trustworthy cleaner in the Blue Mountains?

  Snowgums Property Services has an established and trusted business in the Blue Mountains region. There staff is fully referenced and vetted and Nicole works closely with her clients so that they have peace of mind.
  
  

• How do I book your services?

  Booking our services is easy! You can reach us by calling our customer service line ... 1300-12snow (1300-127669), completing our online booking form on our website / chat tool, or emailing us with your service request. Once we receive your inquiry, our team will confirm the details and schedule a convenient time for you. We strive to make the process simple and quick, ensuring that we meet your needs in a timely manner.

• Do you offer emergency services?

  Absolutely! We understand that property issues don’t always occur during regular business hours, which is why we provide 24/7 emergency services. Whether you need urgent repairs for plumbing, electrical faults, or storm damage, we’re here to assist. Our goal is to respond quickly and resolve any emergency situation as efficiently as possible, minimizing any disruption to your home or business.